CX Cloud Virtual Assistant

Seamless Support Revolution: The CX Assistant Evolves to a Unified Powerhouse Across CX Cloud!
Project Overview
The CX Cloud Virtual Assistant consolidated multiple chatbots into a single, sophisticated support entity, enhancing its knowledge and capabilities. Designed to be context-aware with smooth skill adaptability, it effectively resolved fragmentation and accessibility issues that users were facing, thereby providing a cohesive and streamlined support experience.
My Contributions
  • Project Kickoff, intake, and discovery
  • User Research
  • UX & UI Design
  • Visual Design
  • Conversation Design

Contextual Assistance

The user will be presented with contextual topics based on where they are in CX Cloud. If contextual topics aren’t relevant to the user when they engage the virtual assistant, they have the option of selecting other topics.

Conversation Framework

Virtual Assistant Anatomy & Consistency